Return and Refund Policy

Last updated: August 19, 2021

Thank you for shopping at Spacebar Digital Production Sdn Bhd Ordering System.

1. Orders Paid via Online Payment

If you paid for your order through our website using a digital payment method (e.g., credit card, e-wallet), any refund request must be made within 24 hours of the transaction.

• Refund requests can be made by contacting our support team with your order details.
• Refunds will be processed directly to the original payment method within 7-10 business days, depending on your bank or payment provider's processing times.
• Refunds may be issued for reasons such as:
  • Incorrect charges.
  • Duplicate transactions.
  • Order issues (e.g., item not available, wrong items received).
• Note: Any service or processing fees may not be refundable.

2. Orders Paid Directly to Merchant (Cash Payment)

If you chose to pay directly to the merchant by cash at the counter, all refund requests must be made directly to the merchant where the order was placed.

• We recommend contacting the merchant directly for any disputes or issues related to cash payments, as the merchant is responsible for handling cash refunds.
• Our platform is not liable for any refund disputes arising from cash payments.

3. Dispute Resolution

If you encounter any issues with your order, we encourage you to contact our support team for assistance. We will mediate with the merchant to help resolve the issue.

• For orders paid online, if a refund request is declined by the merchant, we will review the case and may issue a refund at our discretion based on the evidence provided.

4. Changes to Orders

Once an order is placed, it cannot be modified through our system. Please contact the merchant directly for any changes or cancellations.

5. Contact Us

For any inquiries or refund requests, please email us at support@spacebar.my or call +0127917176. Our team is available to assist you.

This policy is designed to protect both customers and merchants while ensuring a fair process for all parties involved. By using our service, you agree to the terms outlined above.